Customer Focus
An organization relies on its customers for success. It is essential to understand both current and future customer needs, fulfill those needs, and strive to exceed customer expectations.
Leadership
Effective leadership sets a unified purpose and clear direction for the organization. Leaders should foster an environment where all employees are encouraged and empowered to fully engage in achieving organizational goals.
Employee Involvement
Active participation at all levels of the organization is key. When individuals are fully involved, their skills and potential contribute significantly to the organization’s success.
Process Approach
By managing activities and resources as interrelated processes, organizations can operate more efficiently and effectively, leading to better outcomes and consistent results.